Shipping policy

Welcome to thoughtful. We want to ensure your order arrives quickly, safely, and seamlessly. Please review our shipping terms and guidelines below.

1. Order Processing Time

  • Standard Processing: All orders are processed within 1 to 2 business days (excluding weekends and major holidays) after receiving your order confirmation email.

  • High-Volume Period: During peak seasonal sales, collection launches, or holidays, processing times may extend up to 3 business days.

  • Order Cut-Off: Orders placed after 2:00 PM EST will begin processing on the following business day.

2. Domestic Shipping Rates & Estimated Delivery

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method Estimated Delivery Time Standard Cost Express / Offer Details
Standard Ground 3 – 5 business days free delivery  free delivery on all orders
Expedited (2-Day) 2 business days free delivery  Flat rate
Overnight Express 1 business day  free delivery  Order by 12:00 PM EST

Delivery dates are estimates provided by courier partners (USPS, FedEx, UPS) and are not guaranteed.

3. International Shipping

We currently ship to select international destinations including Canada, the UK, Europe, Australia, and New Zealand.

  • Standard International: 7 – 14 business days via DHL / Local Postal Service.

  • Express International: 3 – 5 business days via FedEx Express.

  • Duties, Taxes & Customs Fees: International orders may be subject to import duties, taxes, and customs clearance fees once the package reaches the destination country. thoughtful is not responsible for these charges; they are the sole responsibility of the customer.

4. Order Tracking & Status Updates

Once your order has shipped, you will receive an automated email notification containing your carrier details and tracking number.

  • Please allow 24 to 48 hours for tracking details to update on the carrier’s portal.

  • You can also track your shipment at any time by logging into your account on our website.

5. Address Changes & P.O. Boxes

  • Address Edits: Please verify your shipping address at checkout. If you need to make changes, contact carethoughtful@gmail.com within 1 hour of placing your order. Once an order enters processing, we cannot update the destination address.

  • P.O. Boxes & APO/FPO: We ship to P.O. Boxes and APO/FPO military addresses using Standard Ground delivery only.

6. Lost, Stolen, or Damaged Packages

  • Damaged Items: If your package arrives damaged, please take photos of the package/items and contact us at carethoughtful@gmail.com within 48 hours of delivery.

  • Missing Packages: If your tracking indicates "Delivered" but you have not received your parcel:

    1. Check around your building, front porch, or with neighbors/building management.

    2. Wait 24 hours, as carriers sometimes mark items delivered shortly before actual drop-off.

    3. Contact our customer care team to file a carrier trace or claim.

7. Contact Us

If you have any further questions regarding shipping, please reach out to our Customer Service team:

  • Email: carethoughtful@gmail.com

  • Hours: Monday – Friday, 9:00 AM – 5:00 PM EST